Santra's free plan lets you try every format before you buy. If Pro still isn't right for you, you can have your money back.
14-day refunds, no questions asked
Ask within 14 days of buying and you get a full refund. Write to support@santra.pro from the email you bought with, or include the payment ID from your receipt. You don't need to give a reason.
How it works
- The refund is made by Dodo Payments, our Merchant of Record, to the card or method you paid with.
- It usually shows up within 5 to 10 business days, depending on your bank.
- When the refund is made, your account goes back to the free plan on all your PCs.
After 14 days
Write to us anyway if something went wrong, for example if Santra doesn't work on your PC and we can't fix it. We'll look at every request fairly, and you keep any refund rights the law where you live gives you.
Charged twice or by mistake?
Write to support@santra.pro and we'll refund the extra payment straight away. Please contact us before opening a dispute with your bank; it's faster for you.