Short version: your files never leave your PC. We collect only what we need to sell and unlock Pro, we don't use analytics or advertising trackers, and we never sell data.
Your files
Every conversion and tool runs on your own PC, even offline. Santra never sends your files, their names or their contents to us or anyone else. To draw its glass effect, Santra briefly looks at the part of the screen behind the orbit; that picture stays in memory and is never saved or sent.
What the app sends, and when
- Update checks. About twice a day Santra asks our download server (downloads.santra.pro, run on Cloudflare) whether a new version exists, and downloads it if so. The server sees your IP address, as with any download.
- Only if you sign in: Santra sends our server a sign-in token for this PC, a scrambled identifier of the PC (so signing in again reuses its place), the PC's name (for example "LAPTOP-7F2K", so you can recognise it on your account page), and about twice a day a check of whether your account has Pro.
- Nothing else. There's no usage tracking in the app, and the third-party components' own telemetry is switched off.
On your PC, Santra keeps its settings, the number of free files used and (encrypted for your Windows account) the sign-in token in your user folders (%AppData%\Santra and the registry). Its log file stays on your PC.
What we store about you
- Your account: email address, name (if you give one), an account ID, your plan (free or Pro), and when you signed up and last visited.
- Your signed-in PCs: each PC's name, its scrambled identifier, and when it was added and last used.
- Your purchase: the payment ID, amount, currency, date and whether it was refunded. Not your card details.
- A partner's code, if you came through one: when you open santra.pro from a partner's link, we note which partner sent you, so they can be paid a share if you buy. We count the visit, but not who made it.
Who helps us
We use a few services to run Santra. They handle data only to provide their service to us:
- Clerk runs sign-up and sign-in (your email, name and, if you choose, your Google sign-in).
- Supabase hosts our database and server.
- Dodo Payments processes payments as the Merchant of Record and keeps the billing details it needs by law.
- Cloudflare hosts this website and Santra's downloads and updates.
Some of these services are in other countries (for example the United States), so your data may be processed there, under the safeguards those services provide.
Cookies
This website uses only the cookies Clerk needs to keep you signed in. No analytics, no advertising, no tracking. If you arrive through a partner's link, your browser remembers that partner's short code for 60 days (in its local storage, not a cookie); it holds nothing about you. Fonts and pictures are served from this site, not from third parties.
Why we use your data
To provide what you asked for: your account, your purchase and unlocking Pro on your PCs (performing our contract with you), and to keep records the law requires (for example for tax).
How long we keep it
Account and PC details are kept until you delete your account. Purchase records are kept for as long as tax and accounting law requires, even after an account is deleted.
Your rights
You can ask to see, correct, export or delete your data, or object to how we use it. Write to support@santra.pro and we'll reply within 30 days. You can sign a PC out yourself on your account page. You may also complain to your data protection authority. In India, you can raise a grievance with us at the same address, and under the Digital Personal Data Protection Act, 2023 you may approach the Data Protection Board of India.
Children
Santra isn't aimed at children, and we don't knowingly collect data from anyone under 13 (or the age required where you live).
Changes and contact
If this policy changes in a way that matters, we'll say so on this website. Questions: Janzee · support@santra.pro